Betty said the service was fine and she has used this business twice before and was very happy. On the last visit they told her the timing belt needed servicing. When she checked the manual it said the timing belt did not need to be serviced until the vehicle was at 90,000 miles. Her vehicle is only at 47,000 miles. This issue makes her suspicious and she would not recommend this business for service at this time.
Betty brought in her vehicle for routine service,we performed the service and checked factory recommended service items at 45k,her vehicle was in good condition,our Mitchell shop management and service program recommended timimg replacment at 35,000 miles,this apperaed to be a misprint,in 37 years of experience I have not seen any timing belt recommendation at this low of mileage,Betty failed to mention we called the local Hyundai dealer in her behalf,asking their recommendation,they also recommended replacment at the very same mileage,we recommended the client looked in her factory service manual for the recommendation,she came back a few minutes later with her manual,the factory manual recommended mileage was 90k miles,which I had explained is when we would replace the belt,we never recommended this job,never gave her an estimate,we actually went out of our way to help her.
- Good Guys Automotive