I called Mark with an emergency request to have my car checked out before a long road trip. He worked me into their extremely tight schedule and found numerous issues with the car which he and his extraordinary team addressed in one day, making sure to stay late enough that I can pick up my car before leaving the next morning. My 1400 mile drive was extremely uneventful :-) and I had complete confidence in the work that Mark and his team did. I can't say enough about Good Guys!